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How marvelbet Handles Your Personal Data

At marvelbet, we treat your personal data with the same care we apply to your account security — clearly defined, consistently enforced, and always accessible to you on…

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CONTACT US DIRECTLY

Reach Us for Any Data Query

If you want to access, correct or delete any personal data we hold about you, our dedicated privacy team is reachable through the channels below.

Email Privacy Team Send your data access, correction or deletion request to our privacy inbox. We acknowledge requests within 24 hours and aim to resolve them within seven working days of receipt.
Live Chat Support Our live chat agents are available around the clock. For data queries, they will route you to the privacy team and provide a reference number so you can track the status of your request.
In-Account Request Form Log in, navigate to Account Settings, and submit a privacy request directly through the secure form there. This links your request to your verified account, speeding up our review process.
HOW WE PROTECT DATA

Open Practices Behind Your Account Data

Every data-handling decision at marvelbet follows a clear set of internally enforced standards — covering what we store, how we secure it, and when we remove it.

Encrypted Data Storage

All personal data, including UPI references and Paytm identifiers, is stored using AES-256 encryption. Our servers are access-restricted and audited regularly to prevent unauthorised retrieval of your account records.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and manage your cookie preferences from the settings panel without affecting your core account functions.

Account Security Controls

Two-factor authentication is available on every account. Login attempts from unrecognised devices trigger an immediate email alert. You can view your full login history inside Account Settings at any time.

Data Retention Schedule

We hold transactional records for the period required by applicable Indian financial regulations, then delete them on a rolling schedule. Account data you have not engaged with for 36 months is flagged for review and removal.

Third-Party Sharing Limits

Your data is shared only with payment processors (UPI, Paytm, PhonePe) strictly to complete your transactions, and with regulatory bodies if required by Indian law. We do not share data with marketing networks or data brokers.

Your Right to Request Changes

You may request a full copy of your stored data, correct inaccurate fields, or ask for deletion of non-regulatory records at any time. Requests submitted through the in-account form or email are handled by a dedicated privacy officer.

Browse Common Privacy Policy Questions

The questions below cover the most common concerns about how we collect, use and protect your data. If your question is not answered here, contact our privacy team directly through live chat or email.

We collect your name, email address, phone number and the payment method identifiers you link to your account, such as your UPI handle or Paytm number. We also log your login times and IP addresses for security purposes.

Payment references tied to UPI, Paytm and PhonePe are stored in encrypted form and never displayed in full after the initial transaction. Our payment processing partners handle live transaction data under their own certified security environments.

Yes. Submit a data access request via the in-account form or by emailing our privacy team. We will compile and send you a full data export within seven working days, subject to identity verification on your account.

Transaction and identity records are retained for the period required under applicable Indian financial regulations. Inactive account data not subject to regulatory retention is reviewed and deleted after 36 months of inactivity.

We share data only with payment processors like UPI, Paytm and PhonePe to complete transactions, and with regulatory authorities when Indian law requires it. We do not sell, rent or share your data with advertisers or data brokers.

Log into your account and use the privacy request form in Account Settings, or email our privacy inbox directly. A privacy officer will respond within 24 hours and complete eligible corrections or deletions within seven working days.

You can accept, reject or manage individual cookie categories from the cookie settings panel on our site. Disabling analytics cookies does not affect your ability to log in, deposit via UPI or Paytm, or access any account feature.

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